TierDraft

Privacy policy

Last updated: September 7, 2026

TierDraft helps Shopify merchants manage contracted B2B prices and create draft orders. This policy explains what we store, why we store it, and how merchants and customers can request access or deletion.

Data we collect

  • Shop and staff session data required to authenticate the embedded Shopify app.
  • Price list configuration, including list names, customer tags, SKU mappings, and contracted prices you upload or edit.
  • Draft order logs when you create a draft order through TierDraft, including Shopify draft order IDs, linked customer IDs, optional customer email, price list name, line counts, subtotals, and savings estimates.
  • Billing status such as plan type and Shopify subscription identifiers.
  • Product usage events associated with your shop, such as price list creation and draft order creation. These events do not include customer names, emails, or uploaded price lists.
  • Privacy request receipts: Shopify request and customer identifiers, processing status, and a support receipt reference. Generated exports and raw webhook payloads are not stored in this queue.

How we use customer tags

Customer tags from Shopify are used only to match a buyer to the correct contracted price list. We do not sell tag data or use it for advertising.

Data retention

Price lists and draft order logs remain until you delete them in the app or uninstall TierDraft. When a shop uninstalls the app, we delete shop settings, price lists, draft order logs, usage events, and stored sessions and privacy request receipts associated with that store.

Customer redaction requests delete that customer's draft order logs from TierDraft, including the associated customer and draft order identifiers. The merchant's records in Shopify are unaffected.

GDPR and Shopify compliance webhooks

TierDraft subscribes to Shopify's mandatory compliance webhooks:

  • customers/data_request — request access to draft order log rows tied to the customer. Requests are queued for secure handling by support. Export preparation and delivery confirmation are recorded separately; no export is sent automatically.
  • customers/redact — delete TierDraft's draft order logs for that customer.
  • shop/redact — delete all remaining shop data.

Contact

Questions about this policy? Visit our support page.